Buy pencils

[Caleb Murdock]

Is this poem a riddle?

Hi caleb,
Probably...if you have never needed counselling!
Best,
tectak

Well, I don't get it. The speaker seems to be some kind of therapist, but then there's the stuff about pencils and wood (the wood sometimes being the wood of a pencil, and sometimes being the wood in a floor). Also, all the therapists that I ever saw were self-employed, although that seems not to be the case here. Since the speaker talks about "working here", that brings the employer in as an unnamed presence.

Am I being dense? Is the meaning obvious and I'm just not seeing it?